Effective Date: 04-Aug -2024

At Bloomnglow, we strive to ensure that our customers are satisfied with their purchases. Due to the nature of our products, which are personal hygiene items, we have specific guidelines for returns and refunds.

1. Non-Returnable Items

Due to health and safety concerns, sanitary pads and other personal hygiene products are non-returnable and non-refundable once the packaging has been opened. We do not accept returns or exchanges on these items unless they are defective or damaged upon arrival.

2. Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 3 days of receiving your order. We will arrange for a replacement or issue a refund, depending on your preference.

3. Eligibility for Refunds

To be eligible for a refund or replacement:

• The product must be unused and in its original packaging.
• You must provide proof of purchase, such as an order confirmation or receipt.
• The request must be made within 3 days of receiving the product.

4. How to Request a Refund or Replacement

To request a refund or replacement, please follow these steps:

• Contact our customer service team at bloomnglowfemi9@gmail.com or 9791007968
• Provide your order number, details of the product, and the reason for the refund or replacement request.
• If the product is defective or damaged, please include photos showing the issue.

5. Refund Process

Once your refund request is approved, we will process your refund to the original method of payment within 7 business days. Please note that it may take additional time for the refund to appear on your statement, depending on your payment provider.

6. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.

7. Changes to This Policy

We reserve the right to update or change this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

BloomnGlow

bloomnglowfemi9@gmail.com

Phone: +91-9791007968

2/16 East Circular Road, Mandevellipakkam

Chennai - 600028.